FAQ
New Zealand – FREE
International – orders over $800 shipping is included. For orders under $800 shipping costs will be calculated at checkout.
Online orders received before midday will be dispatched the following weekday. Please allow the following timeframes for delivery of your order –
New Zealand – 2-5 business days (note rural addresses can take longer)
Australia – 1 – 2 weeks (Covid-19 is causing some delays)
Yes. Shipping costs for unframed limited edition prints are included for online purchases over $800.
Please note that artworks received internationally may be subject to customs duties, tariffs and taxes in the receiving country. These costs are the responsibility of the recipient of the artwork.
Yes. Select the ‘gallery pickup’ option in the checkout and we will let you know when we have your print ready to collect. If you are in a rush, feel free to call or email us with your car make, colour & license plate before you leave and then just call when you arrive and we’ll bring your artwork out to you.
Online orders received by midday will be dispatched the next weekday. So we can get your order sent without delay please ensure you include your full shipping address and contact number for the courier.
If you require a Saturday delivery or urgent courier please contact the gallery and we can quote you for these services.
New Zealand
We use GoSweetSpot, a freight broker which allows us to book Post Haste and Castle Parcels for deliveries within New Zealand.
International
Artworks purchased online will be sent with NZ Post.
For larger artworks (eg paintings) these would be quoted individually and may be shipped with FedEx or TNT.
Unfortunately we are not able to send artworks to a PO Box. We require a physical address and for someone to sign for the parcel so please consider sending to a business address where possible if you are not likely to be at home.
Once your artwork has been collected by our courier, you will receive an automated email from us with a track and trace link.
Please ensure that someone is at the delivery address to sign for the package. We recommend sending parcels to a business address where possible and that you sign for your parcel with your name and the letters STI (Subject to inspection). This helps with any claim regarding damaged goods.
Please check the outside of the package is in good condition before signing for the delivery as Parnell Gallery cannot be held responsible once the chain of custody is broken.
Contact Parnell Gallery immediately so we can lodge an insurance claim and arrange a replacement. We will require photos of the damaged packaging and damaged artwork.
Generally, fine art prints will be rolled in acid free tissue paper and sent in a thick tube.
Some smaller prints may suit flat-packing rather than being sent in a tube. Flat packed prints are sandwiched between thick cardboard with an outer layer of tough wrap.
Depending on the size of a framed artwork, it will be either be wrapped carefully in recycled material or for large artworks with glass it may require a custom-made triple layer cardboard box which we will need to quote you for separately.
Sculpture will be packaged in bubble wrap and a recycled box.